NEW BRAUNFELS, Texas, Nov. 07, 2022 (GLOBE NEWSWIRE) — TaskUs, Inc. (Nasdaq: TASK), a leading provider of digital outsourced services focused on serving high growth technology companies, today announced its results for the third quarter ended September 30, 2022.

  • Third quarter total revenues of $232.1 million, representing 15.5% of year-over-year growth.
  • GAAP net income of $5.4 million, GAAP net income margin of 2.3%.
  • Non-GAAP Adjusted Net Income of $35.8 million, non-GAAP Adjusted Net Income margin of 15.4%.
  • GAAP diluted earnings per share of $0.05, non-GAAP Adjusted EPS of $0.35.
  • Adjusted EBITDA of $55.5 million, Adjusted EBITDA margin of 23.9%.
  • Net cash provided by operating activities of $41.5 million, Free Cash Flow of $34.8 million and 62.8% conversion of Adjusted EBITDA.
  • Full year 2022 outlook for revenues increased to between $949 million and $951 million, representing growth of 24.9% at the midpoint, Adjusted EBITDA margin of approximately 23.1%, and Free Cash Flow of approximately $100 million.

“We executed well in the third quarter and outperformed on our revenue and Adjusted EBITDA margin guidance. Deal activity accelerated in Q3, driven by both new and existing clients looking to leverage our global delivery footprint to drive cost savings in light of the current macro environment,” said Co-Founder and CEO, Bryce Maddock. “We have also continued to drive efficiency into our own business by improving G&A spending. We delivered strong Adjusted EBITDA margins and Free Cash Flow in the quarter, while continuing to reinvest from the savings that we achieved in order to drive future growth.”

Third Quarter 2022 Financial and Frontline Highlights

($ in thousands, except per share amounts) Three months ended
September 30,
      Nine months ended
September 30,
   
  2022       2021     % Change     2022       2021     % Change
Service revenue $ 232,130     $ 201,053     15.5 %   $ 718,269     $ 533,946     34.5 %
GAAP net income (loss) $ 5,365     $ 11,636     (53.9 )%   $ 24,680     $ (77,800 )   (131.7 )%
GAAP net income margin   2.3 %     5.8 %           3.4 %     (14.6 )%      
Non-GAAP Adjusted Net Income $ 35,805     $ 32,757     9.3 %   $ 109,512     $ 92,327     18.6 %
Non-GAAP Adjusted Net Income margin   15.4 %     16.3 %           15.2 %     17.3 %      
GAAP diluted earnings per share $ 0.05     $ 0.11     (54.5 )%   $ 0.24     $ (0.83 )   (128.9 )%
Non-GAAP Adjusted EPS $ 0.35     $ 0.30     16.7 %   $ 1.06     $ 0.93     14.0 %
Adjusted EBITDA $ 55,456     $ 48,100     15.3 %   $ 165,261     $ 131,756     25.4 %
Adjusted EBITDA margin   23.9 %     23.9 %           23.0 %     24.7 %      
Net cash provided by (used in) operating activities $ 41,498     $ (109,103 )   (138.0 )%   $ 114,464     $ (63,426 )   (280.5 )%
Free Cash Flow $ 34,845     $ (124,253 )   (128.0 )%   $ 78,454     $ (102,029 )   (176.9 )%
Conversion of Adjusted EBITDA   62.8 %     (258.3 )%           47.5 %     (77.4 )%      
  • Refinanced Term Loan A at similar terms and expanded revolving credit facility, creating additional credit capacity.
  • Established $100.0 million share repurchase plan and began to repurchase shares in the open market in September.
  • Ended the quarter with 48,700 teammates (approximately 60% working from home).
  • TaskUs Glassdoor score as of September 30, 2022 was 4.6.

“Our free cash flow generation and balance sheet remains strong. We successfully refinanced our debt in the third quarter and started our share repurchase program, which we see as an attractive way to create long-term value for shareholders,” said Balaji Sekar, Chief Financial Officer.

Fourth Quarter and Full Year 2022 Outlook

For the fourth quarter and full year 2022, TaskUs expects its financial results to include1, 2:

  2022 Outlook
  Fourth Quarter   Full Year
Revenue (in millions) $231 to $233   $949 to $951
Revenue growth (YoY) at midpoint 2.2%   24.9%
Adjusted EBITDA Margin 23.2%   23.1%
Free Cash Flow (in millions) N/A   ~$100
  1. With respect to the non-GAAP Adjusted EBITDA margin outlook provided above, a reconciliation to the closest GAAP financial measure has not been provided as the quantification of certain items included in the calculation of GAAP net income (loss) cannot be calculated or predicted at this time without unreasonable efforts. For example, the non-GAAP adjustment for stock-based compensation expense requires additional inputs such as number of shares granted and market price that are not currently ascertainable, the non-GAAP adjustment for foreign currency gains or losses depends on the timing and magnitude of changes in foreign currency exchange rates and cannot be accurately forecasted. For the same reasons, the Company is unable to address the probable significance of the unavailable information, which could have a potentially unpredictable, and potentially significant, impact on its future GAAP financial results.
  2. Free Cash Flow is calculated as net cash provided by operating activities in the period minus cash used for purchase of property and equipment in the period. Net cash provided by operating activities for the full year 2022 is expected to be approximately $150 million and purchase of property and equipment is expected to be approximately $50 million.

Conference Call Information

TaskUs senior management will host a conference call today to discuss the Company’s third quarter 2022 financial results and financial outlook. This call is scheduled to begin at 5:00 pm ET and can be accessed by dialing 877-407-2988 from the United States or Canada or +1 201-389-0923 from other international locations. To listen to a live audio webcast, please visit TaskUs’ Investor Relations website at IR.Taskus.com. A replay of the audio webcast will be available for 90 days on the same website following the call. At the time of the conference call and webcast, the Company plans to make a slide presentation and other materials available on its website.

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech and HealthTech. As of September 30, 2022, TaskUs had approximately 48,700 employees across twenty-eight locations in 14 countries, including the United States, the Philippines and India.

Forward-Looking Statements

This press release contains “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements include all statements that are not historical facts, and further include, without limitation, statements reflecting our current views with respect to, among other things, our operations, our financial performance, our industry, the impact of the current macroeconomic environment and the COVID-19 global pandemic on our business, and other non-historical statements including the statements in the “Fourth Quarter and Full Year 2022 Outlook” section of this press release. In some cases, you can identify these forward-looking statements by the use of words such as “outlook,” “believes,” “expects,” “potential,” “continues,” “may,” “will,” “should,” “could,” “seeks,” “predicts,” “intends,” “trends,” “plans,” “estimates,” “anticipates,” “position us” or the negative version of these words or other comparable words. Such forward-looking statements are subject to various risks and uncertainties. Accordingly, there are or will be important factors that could cause actual outcomes or results to differ materially from those indicated in these statements. These factors include but are not limited to: the dependence of our business on key clients; the risk of loss of business or non-payment from significant clients; our failure to cost-effectively acquire new, high-growth clients; the risk that we may provide inadequate service or cause disruptions in our clients’ businesses or fail to comply with the quality standards required by our clients under our agreements; global economic and political conditions, especially in the social media and meal delivery and transport industries from which we generate significant revenue; unauthorized or improper disclosure of personal or other sensitive information, or security breaches and incidents; negative publicity or liability or difficulty retaining and recruiting employees; our failure to detect and deter criminal or fraudulent activities or other misconduct by our employees; the dependence of our business on our international operations, particularly in the Philippines and India; our failure to comply with applicable privacy and data security laws and regulations; substantial increases in the costs of technology and telecommunications services or our inability to attract and retain the necessary technologists; our inability to adapt our services and solutions to changes in technology and client expectations; fluctuations against the U.S. dollar in the local currencies in the countries in which we operate; our inability to maintain and enhance our brand; competitive pricing pressure; our dependence on senior management and key employees; the ongoing COVID-19 pandemic, including the resulting global economic uncertainty and measures taken in response to the pandemic; the control of affiliates of Blackstone Inc. and our Co-Founders over us; and the dual class structure of our common stock. Additional risks and uncertainties include but are not limited to those described under “Risk Factors” in the Company’s Annual Report on Form 10-K for the year ended December 31, 2021 (the “Annual Report”) filed with the Securities and Exchange Commission (the “SEC”) on March 9, 2022, as such factors may be updated from time to time in our periodic filings with the SEC, which are accessible on the SEC’s website at www.sec.gov. These factors should not be construed as exhaustive and should be read in conjunction with the other cautionary statements that are included in the Company’s SEC filings. TaskUs undertakes no obligation to publicly update or review any forward-looking statement, whether as a result of new information, future developments or otherwise, except as required by law.

Non-GAAP Measures

TaskUs supplements results reported in accordance with United States generally accepted accounting principles (GAAP), with non-GAAP financial measures, such as Adjusted Net Income, Adjusted Net Income Margin, Adjusted EPS, EBITDA, Adjusted EBITDA, Adjusted EBITDA Margin, Free Cash Flow and Conversion of Adjusted EBITDA. Management believes these measures help illustrate underlying trends in TaskUs’ business and uses the measures to establish budgets and operational goals, communicate internally and externally, for managing TaskUs’ business and evaluating its performance. Management also believes these measures help investors compare TaskUs’ operating performance with its results in prior periods. TaskUs anticipates that it will continue to report both GAAP and certain non-GAAP financial measures in its financial results, including non-GAAP results that exclude the impact of certain costs, losses and gains that are required to be included in our profit and loss measures under GAAP. Because TaskUs’ reported non-GAAP financial measures are not calculated in accordance with GAAP, these measures are not comparable to GAAP and may not be comparable to similarly described non-GAAP measures reported by other companies within TaskUs’ industry. Consequently, TaskUs’ non-GAAP financial measures should not be evaluated in isolation or supplant comparable GAAP measures, but rather, should be considered together with the information in TaskUs’ consolidated financial statements, which are prepared in accordance with GAAP. Definitions of non-GAAP financial measures and the reconciliations to the most directly comparable measures in accordance with GAAP are provided in subsequent sections of this press release narrative and supplemental schedules.

Investor Contact
Alan Katz, VP, Investor Relations
[email protected]

Media Contact
Jonathan Keehner / Tanner Kaufman
Joele Frank, Wilkinson Brimmer Katcher
(212) 355-4449

TaskUs, Inc.
Condensed Consolidated Statements of Operations (unaudited)
(in thousands, except per share data)

  Three months ended
September 30,
  Nine months ended
September 30,
    2022       2021       2022       2021  
Service revenue $ 232,130     $ 201,053     $ 718,269     $ 533,946  
Operating expenses:              
Cost of services   134,544       112,423       419,364       304,251  
Selling, general, and administrative expense   62,348       60,342       195,514       269,650  
Depreciation   9,428       7,422       27,986       20,354  
Amortization of intangible assets   5,087       4,711       14,765       14,135  
Loss (gain) on disposal of assets   (8 )     26       (18 )     54  
Total operating expenses   211,399       184,924       657,611       608,444  
Operating income (loss)   20,731       16,129       60,658       (74,498 )
Other expense   7,612       1,204       16,042       299  
Financing expenses   3,859       1,633       7,665       4,808  
Income (loss) before income taxes   9,260       13,292       36,951       (79,605 )
Provision for (benefit from) income taxes   3,895       1,656       12,271       (1,805 )
Net income (loss) $ 5,365     $ 11,636     $ 24,680     $ (77,800 )
Net income (loss) per common share:              
Basic $ 0.05     $ 0.12     $ 0.25     $ (0.83 )
Diluted $ 0.05     $ 0.11     $ 0.24     $ (0.83 )
Weighted-average number of common shares outstanding:              
Basic   98,299,612       97,290,174       97,854,944       93,994,896  
Diluted   101,920,413       109,426,011       103,073,208       93,994,896  


TaskUs, Inc.

Condensed Consolidated Balance Sheets (unaudited)
(in thousands)

  September 30,
2022
  December 31,
2021
Assets      
Current assets:      
Cash and cash equivalents $ 122,491     $ 63,584  
Accounts receivable, net of allowance for doubtful accounts of $3,148 and $1,819, as of September 30, 2022 and December 31, 2021, respectively   170,616       162,895  
Other receivables   1,202       597  
Prepaid expenses   15,573       10,939  
Income tax receivable   19,441       3,863  
Other current assets   5,411       4,428  
Total current assets   334,734       246,306  
Noncurrent assets:      
Property and equipment, net   75,063       80,046  
Operating lease right-of-use assets   37,787        
Deferred tax assets   1,276       1,441  
Intangibles   217,185       221,448  
Goodwill   215,282       195,735  
Other noncurrent assets   6,086       5,022  
Total noncurrent assets   552,679       503,692  
Total assets $ 887,413     $ 749,998  
Liabilities and Shareholders’ Equity      
Liabilities:      
Current liabilities:      
Accounts payable and accrued liabilities $ 43,899     $ 40,890  
Accrued payroll and employee-related liabilities   44,129       36,670  
Current portion of debt   2,322       51,135  
Current portion of operating lease liabilities   11,312        
Current portion of income tax payable   3,942       2,416  
Deferred revenue   3,350       4,095  
Deferred rent         735  
Total current liabilities   108,954       135,941  
Noncurrent liabilities:      
Income tax payable   2,555       2,886  
Long-term debt   265,818       187,240  
Operating lease liabilities   29,192        
Deferred rent         2,749  
Accrued payroll and employee-related liabilities   2,542       1,813  
Deferred tax liabilities   41,451       40,235  
Other noncurrent liabilities   1,974        
Total noncurrent liabilities   343,532       234,923  
Total liabilities   452,486       370,864  
Total shareholders’ equity   434,927       379,134  
  Total liabilities and shareholders’ equity $ 887,413     $ 749,998  


TaskUs, Inc.

Condensed Consolidated Statement of Cash Flows (unaudited)
(in thousands)

  Nine months ended
September 30,
    2022       2021  
Cash flows from operating activities:      
Net income (loss) $ 24,680     $ (77,800 )
Adjustments to reconcile net income (loss) to net cash provided by (used in) operating activities:      
Depreciation   27,986       20,354  
Amortization of intangibles   14,765       14,135  
Amortization of debt financing fees   420       387  
Loss (gain) on disposal of assets   (18 )     54  
Provision for losses on accounts receivable   1,329       705  
Unrealized foreign exchange losses on forward contracts   13,522       5,831  
Deferred taxes   (39 )     (9,692 )
Stock-based compensation expense   54,764       25,014  
Changes in operating assets and liabilities:      
Accounts receivable   (6,995 )     (70,560 )
Other receivables, prepaid expenses, and other current assets   (8,022 )     (4,753 )
Operating lease right-of-use assets   9,762        
Other noncurrent assets   (522 )     (1,211 )
Accounts payable and accrued liabilities   (3,941 )     4,793  
Accrued payroll and employee-related liabilities   10,477       24,524  
Operating lease liabilities and deferred rent   (9,146 )     834  
Income tax payable   (13,918 )     1,820  
Deferred revenue   (738 )     2,139  
Other noncurrent liabilities   98        
    Net cash provided by (used in) operating activities   114,464       (63,426 )
Cash flows from investing activities:      
Purchase of property and equipment   (36,010 )     (38,603 )
Acquisition, net of cash acquired   (23,235 )      
    Net cash used in investing activities   (59,245 )     (38,603 )
Cash flows from financing activities:      
Proceeds from borrowings, Revolving credit facility   32,500        
Proceeds from long-term debt   270,000        
Payments on long-term debt   (272,403 )     (3,938 )
Payments for debt financing fees   (1,821 )     (340 )
Proceeds from issuance of common stock, net of underwriters’ fees         120,698  
Proceeds from employee stock plans   2,217        
Payments for offering costs         (4,327 )
Payments for taxes related to net share settlement   (3,937 )      
Payments for stock repurchases   (13,702 )      
Distribution of dividends         (50,000 )
    Net cash provided by financing activities   12,854       62,093  
    Increase (decrease) in cash and cash equivalents   68,073       (39,936 )
Effect of exchange rate changes on cash   (9,166 )     (6,462 )
Cash and cash equivalents at beginning of period   63,584       107,728  
Cash and cash equivalents at end of period $ 122,491     $ 61,330  


TaskUs, Inc.

Non-GAAP Reconciliations
Adjusted EBITDA (unaudited)
(in thousands, except margin amounts)

  Three months ended
September 30,
  Nine months ended
September 30,
    2022       2021       2022       2021  
Net income (loss) $ 5,365     $ 11,636     $ 24,680     $ (77,800 )
Provision for (benefit from) income taxes   3,895       1,656       12,271       (1,805 )
Financing expenses   3,859       1,633       7,665       4,808  
Depreciation   9,428       7,422       27,986       20,354  
Amortization of intangible assets   5,087       4,711       14,765       14,135  
EBITDA $ 27,634     $ 27,058     $ 87,367     $ (40,308 )
Transaction costs(1)   39       488       588       6,249  
Earn-out consideration(2)   3,648             4,976        
Foreign currency losses (3)   7,713       1,285       16,367       477  
Loss (gain) on disposal of assets   (8 )     26       (18 )     54  
COVID-19 related expenses(4)                     6,105  
Severance costs(5)               821        
Natural disaster(6)                     442  
Phantom shares bonus(7)                     129,362  
Teammate IPO bonus(8)                     4,361  
Stock-based compensation expense(9)   16,430       19,243       55,160       25,014  
Adjusted EBITDA $ 55,456     $ 48,100     $ 165,261     $ 131,756  
Net Income (Loss) Margin(10)   2.3 %     5.8 %     3.4 %     (14.6 )%
Adjusted EBITDA Margin(10)   23.9 %     23.9 %     23.0 %     24.7 %
(1)   Represents non-recurring professional service fees related to the acquisition of heloo in 2022 and the preparation for public offerings that have been expensed during the period in 2021.
(2)   Represents earn-out consideration recognized as compensation expense related to the acquisition of heloo.
(3)   Realized and unrealized foreign currency losses include the effect of fair market value changes of forward contracts and remeasurement of U.S. dollar-denominated accounts to foreign currency.
(4)   Represents incremental expenses incurred related to the transition to a virtual operating model and incentive and leave pay granted to employees that are directly attributable to the COVID-19 pandemic.
(5)   Represents severance payments as a result of certain cost optimization measures we undertook during the period to restructure support roles.
(6)   Represents one-time costs associated with emergency housing, transportation costs and bonuses for our employees in connection with the natural disaster related to the severe winter storm in Texas in February 2021.
(7)   Represents expense for one-time, non-recurring payments of $127.5 million to vested phantom shareholders in connection with the completion of the IPO, as well as associated payroll tax and 401(k) contributions.
(8)   Represents expense for non-recurring bonus payments to certain employees in connection with the completion of the IPO.
(9)   Represents stock-based compensation expense associated with equity-classified awards, as well as associated payroll tax.
(10)   Net Income (Loss) Margin represents net income (loss) divided by service revenue and Adjusted EBITDA Margin represents Adjusted EBITDA divided by service revenue.


TaskUs, Inc.

Non-GAAP Reconciliations
Adjusted Net Income (unaudited)
(in thousands, except margin amounts)

  Three months ended
September 30,
  Nine months ended
September 30,
    2022       2021       2022       2021  
Net income (loss) $ 5,365     $ 11,636     $ 24,680     $ (77,800 )
Amortization of intangible assets   5,087       4,711       14,765       14,135  
Transaction costs(1)   39       488       588       6,249  
Earn-out consideration(2)   3,648             4,976        
Foreign currency losses (3)   7,713       1,285       16,367       477  
Loss (gain) on disposal of assets   (8 )     26       (18 )     54  
COVID-19 related expenses(4)                     6,105  
Severance costs(5)               821        
Natural disaster costs(6)                     442  
Phantom shares bonus(7)                     129,362  
Teammate IPO bonus(8)                     4,361  
Stock-based compensation expense(9)   16,430       19,243       55,160       25,014  
Tax impacts of adjustments(10)   (2,469 )     (4,632 )     (7,827 )     (16,072 )
Adjusted Net Income $ 35,805     $ 32,757     $ 109,512     $ 92,327  
Net Income (Loss) Margin(11)   2.3 %     5.8 %     3.4 %     (14.6 )%
Adjusted Net Income Margin(11)   15.4 %     16.3 %     15.2 %     17.3 %
(1)   Represents non-recurring professional service fees related to the acquisition of heloo in 2022 and the preparation for public offerings that have been expensed during the period in 2021.
(2)   Represents earn-out consideration recognized as compensation expense related to the acquisition of heloo.
(3)   Realized and unrealized foreign currency losses include the effect of fair market value changes of forward contracts and remeasurement of U.S. dollar-denominated accounts to foreign currency.
(4)   Represents incremental expenses incurred related to the transition to a virtual operating model and incentive and leave pay granted to employees that are directly attributable to the COVID-19 pandemic.
(5)   Represents severance payments as a result of certain cost optimization measures we undertook during the period to restructure support roles.
(6)   Represents one-time costs associated with emergency housing, transportation costs and bonuses for our employees in connection with the natural disaster related to the severe winter storm in Texas in February 2021.
(7)   Represents expense for one-time, non-recurring payments of $127.5 million to vested phantom shareholders in connection with the completion of the IPO, as well as associated payroll tax and 401(k) contributions.
(8)   Represents expense for non-recurring bonus payments to certain employees in connection with the completion of the IPO.
(9)   Represents stock-based compensation expense associated with equity-classified awards, as well as associated payroll tax.
(10)   Represents tax impacts of adjustments to net income (loss) which resulted in a tax benefit during the period, including phantom shares bonus related to the IPO, and stock-based compensation expense and earn-out consideration after the IPO.
(11)   Net Income (Loss) Margin represents net income (loss) divided by service revenue and Adjusted Net Income Margin represents Adjusted Net Income divided by service revenue.


TaskUs, Inc.

Non-GAAP Reconciliations
Adjusted EPS (unaudited)

  Three months ended
September 30,
  Nine months ended
September 30,
    2022       2021       2022       2021  
GAAP diluted EPS $ 0.05     $ 0.11     $ 0.24     $ (0.83 )
Per share adjustments to net income (loss)(1)   0.30       0.19       0.82       1.81  
Per share adjustments for GAAP anti-dilutive shares(2)                     (0.05 )
Adjusted EPS $ 0.35     $ 0.30     $ 1.06     $ 0.93  
               
Weighted-average common shares outstanding – diluted   101,920,413       109,426,011       103,073,208       93,994,896  
GAAP anti-dilutive shares(2)                     5,578,525  
Adjusted weighted-average shares outstanding   101,920,413       109,426,011       103,073,208       99,573,421  
(1)   Reflects the aggregate adjustments made to reconcile net income (loss) to Adjusted Net Income, as noted in the above table, divided by the GAAP diluted weighted-average number of shares outstanding for the relevant period.
(2)   Reflects the impact of awards that were anti-dilutive to GAAP diluted EPS since we were in a net loss position, and therefore not included in the calculation, but would be dilutive to Adjusted EPS and are therefore included in the calculation.


TaskUs, Inc.

Non-GAAP Reconciliations
Free Cash Flow (unaudited)
(in thousands)

  Three months ended
September 30,
  Nine months ended
September 30,
    2022       2021       2022       2021  
Net cash provided by operating activities $ 41,498     $ (109,103 )   $ 114,464     $ (63,426 )
Purchase of property and equipment   (6,653 )     (15,150 )     (36,010 )     (38,603 )
Free Cash Flow $ 34,845     $ (124,253 )   $ 78,454     $ (102,029 )
Conversion of Adjusted EBITDA   62.8 %     (258.3 )%     47.5 %     (77.4 )%
(1)   Conversion of Adjusted EBITDA represents Free Cash Flow divided by Adjusted EBITDA.


Definitions of Non-GAAP Metrics

EBITDA and Adjusted EBITDA

EBITDA is a non-GAAP profitability measure that represents net income or loss for the period before the impact of the benefit from or provision for income taxes, financing expenses, depreciation, and amortization of intangible assets. EBITDA eliminates potential differences in performance caused by variations in capital structures (affecting financing expenses), tax positions (such as the availability of net operating losses against which to relieve taxable profits), the cost and age of tangible assets (affecting relative depreciation expense) and the extent to which intangible assets are identifiable (affecting relative amortization expense).

Adjusted EBITDA is a non-GAAP profitability measure that represents EBITDA before certain items that are considered to hinder comparison of the performance of our businesses on a period-over-period basis or with other businesses. During the periods presented, we excluded from Adjusted EBITDA transaction costs, earn-out consideration, the effect of foreign currency gains and losses, gains and losses on disposals of assets, COVID-19 related expenses, severance costs, natural disaster costs, one-time payments associated with the IPO and stock-based compensation expense and employer payroll tax associated with equity-classified awards, which include costs that are required to be expensed in accordance with GAAP. Our management believes that the inclusion of supplementary adjustments to EBITDA applied in presenting Adjusted EBITDA are appropriate to provide additional information to investors about certain material non-cash items and about unusual items that we do not expect to continue at the same level in the future.

Adjusted EBITDA Margin represents Adjusted EBITDA divided by service revenue.

Adjusted Net Income

Adjusted Net Income is a non-GAAP profitability measure that represents net income or loss for the period before the impact of amortization of intangible assets and certain items that are considered to hinder comparison of the performance of our businesses on a period-over-period basis or with other businesses. During the periods presented, we excluded from Adjusted Net Income amortization of intangible assets, transaction costs, earn-out consideration, the effect of foreign currency gains and losses, gains and losses on disposals of assets, COVID-19 related expenses, severance costs, natural disaster costs, one-time payments associated with the IPO, stock-based compensation expense and employer payroll tax associated with equity-classified awards and the related effect on income taxes of certain pre-tax adjustments, which include costs that are required to be expensed in accordance with GAAP. Our management believes that the inclusion of supplementary adjustments to net income applied in presenting Adjusted Net Income are appropriate to provide additional information to investors about certain material non-cash items and about unusual items that we do not expect to continue at the same level in the future.

Adjusted Net Income Margin represents Adjusted Net Income divided by service revenue.

Adjusted EPS

Adjusted EPS is a non-GAAP profitability measure that represents earnings available to shareholders excluding the impact of certain items that are considered to hinder comparison of the performance of our business on a period-over-period basis or with other businesses. Adjusted EPS is calculated as Adjusted Net Income divided by our diluted weighted-average number of shares outstanding, including the impact of any potentially dilutive common stock equivalents that are anti-dilutive to GAAP net income (loss) per share – diluted (“GAAP diluted EPS”) but dilutive to Adjusted EPS. Our management believes that the inclusion of supplementary adjustments to earnings per share applied in presenting Adjusted EPS are appropriate to provide additional information to investors about certain material non-cash items and about unusual items that we do not expect to continue at the same level in the future.

Free Cash Flow

Free Cash Flow is a non-GAAP liquidity measure that represents our ability to generate additional cash from our business operations. Free Cash Flow is calculated as net cash provided by operating activities in the period minus cash used for purchase of property and equipment in the period. Our management believes that the inclusion of this non-GAAP measure, when considered with our GAAP results, provides management and investors with an additional understanding of our ability to generate additional cash for ongoing business operations and other capital deployment.

Conversion of Adjusted EBITDA represents Free Cash Flow divided by Adjusted EBITDA.

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